At BBC Studios and Post Production we take our customers' security and privacy seriously. We are committed to protecting your personal information, and are registered under the Data Protection Act.
We've set out our policy about the personal information you provide us with online under the following headings.
1. Statement of intent
From time to time, you may be asked to submit personal information about yourself (e.g. name and email address etc) in order to receive or use services on our website. Such services include newsletters.
By entering your details in the fields requested, you enable the BBC and its service providers to provide you with the services you select. Whenever you provide such personal information, we will treat that information in accordance with this policy. Our services are designed to give you the information that you want to receive. The BBC will act in accordance with current legislation and aim to meet current Internet best practice.
2. What is a cookie?
Cookies are text files that identify the computer used to our server - but not the individual user. Many sites do this whenever a user visits their site, in order to track traffic flows.
Cookies only record non personal data, such as which areas of the site have been visited by the computer in question, and for how long. Users have the opportunity to set their browsers to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time, although this will mean that certain personalised services cannot then be provided to that user.
3. Information on visitors
During the course of any visit to BBC Studios and Post Production, the pages you see, along with a cookie, are downloaded to your computer. Most, if not all, websites do this, because cookies allow the website publisher to do useful things like find out whether the user has visited the site before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit.
Any information that is supplied by cookies can help us to provide you with a better service and assists us to analyse the profile of our visitors.
4. How we use cookies
We use Google Analytics to gather non-personal data regarding the visitors to our site on our behalf using cookies and code which is embedded in the site. Both the cookies and the embedded code provide non-personal statistical information about visits to pages on the site, such as the duration of individual page view, paths taken by visitors through the site, data on visitors' screen settings and other general information. BBC Studios and Post Production uses this type of information to help us improve our services to our users.
If you wish to reject Google Analytic's cookies, you can follow the processes set out below in point 5.
Pages on our site that contain a Flash player, may store third party cookies on your computer using Flash's built-in cookie mechanism. The data from Flash cookies is not used by us, but help to provide a better user experience on our site by supporting rich Internet applications.
A disadvantage of flash cookies is that they are not integrated into browser security settings and do not show up in the list of cookies currently saved in your web browser. To clear your Flash cookies, see point 5.
5. How to find and control your cookies
If you would like to opt-out of Google Analytics, you can download and install this add-on for your current web browser. The Google Analytics Opt-out Browser Add-on is available for Microsoft Internet Explorer, Google Chrome, Mozilla Firefox, Apple Safari and Opera.
To clear your Flash cookies, go to the Flash Player Website Privacy Settings panel and click 'Delete all sites'. Flash Cookies will not be saved if you go into Global Storage Settings and disable the option “Allow third-party Flash content to store data on your computer”.
Control your cookies in Internet Explorer 9:
- Choose Tools, then
- Internet Options
- Click the Privacy tab
- Click on the 'Advanced' button
- Check the 'override automatic cookie handing' box and select Accept, Block or Prompt for action as appropriate.
Control your cookies in Firefox 12.0:
- Choose the Firefox tab
- Select Options and Options again
- In the Options panel click the Privacy icon
- Amend the settings as appropriate
Control your cookies in Google Chrome 4.1.2:
- Choose Settings
- Options
- Select Under the Bonnet
- Under Privacy select Content Settings
- Select the Cookies tab and set you cookie preferences as appropriate.
Control your cookies in Opera 11.64:
- Choose the Opera tab
- Select Settings then Preferences
- Click on the Advanced tab
- Select Cookies and set your preferences as appropriate.
Control your cookies in Safari 5.1.7:
- Choose Settings
- Preferences
- Privacy
- Set you cookie preferences as appropriate.
6. Submitting Personal Information
When you supply any personal information to BBC Studios and Post Production we have legal obligations towards you in the way we deal with that data. We have to collect the information fairly, and to let you know how we will use it and whether we will pass the information on to anyone else. We use Panlogic, a digital communications agency to manage personal information submitted by you in our database. Panlogic have agreed to abide to our privacy policy.
We will hold your personal information on our systems for as long as you use the service you have requested, and remove it in the event that the purpose has been met, or if you tell us that you no longer wish us to hold this information. We will ensure that all personal information supplied is held securely, in accordance with the Data Protection Act 1998.
7. Direct Marketing and User Surveys
As BBC Studios and Post Production online services expand, there will be more opportunities to enhance the services provided to you. From time to time we may provide you with details of other BBC Studios and Post Production services and products which may be of interest to you and offer you the opportunity to subscribe to them. We may also offer you the opportunity to participate in surveys carried out by BBC Studios and Post Production or its agents, which help our research into the types of service we offer. We will keep a record of information provided by you. Please note that any information you provide to BBC Studios and Post Production will only be used within BBC Studios and Post Production, and will never be supplied to third parties without first obtaining your consent. The only time we may do so is if we are obliged by law to disclose information.
8. Users under 18
If you are under 18, please make sure that you obtain your parent/guardian's permission beforehand whenever you provide personal information to the BBC Studios and Post Production’s website. Users without this consent are not allowed to provide us with personal information.
